1.1 The contract is formed between you and Carlton House (referred to as “we” or “us”) for the provision of short term holiday rental of holiday flats when we issue a booking confirmation form. We reserve the right to refuse booking prior to issue of booking confirmation form. We will provide such short term rental subject to these terms and conditions of booking. Your statutory rights are not affected by anything contained in these terms and conditions. No employee or representative of us has the authority to vary these terms and conditions.

2 Description of holiday flats
2.1 We aim to ensure that the information on the website is accurate; however, there may be small differences between the actual property and its description.
2.2 Where, due to unforeseen circumstances the property in question becomes unavailable, we reserve the right to provide an alternative property of similar standard and in the same locality.

3 Price
3.1 We reserve the right to increase or decrease the price shown in the price list at any time. However, the price on the booking confirmation form will not be increased unless the booking is amended. All prices are inclusive of VAT.

4 Payments
4.1 For any holiday flats booked more than two calendar months prior to the start of the rental period you shall pay a deposit of 35% of the total price when booking. You must then pay the remaining payment at least two calendar months prior to the start of the rental period.
4.2 For any holiday flats booked less than two calendar months prior to the start of the rental period you must pay the full price when booking. If you book less than two weeks prior to the rental period you must pay by credit card, debit card or bank transfer.
4.3 In the event of late payment, we reserve the right to cancel the booking, in which case the provisions of Condition 6 will apply.

5 Your Obligations
5.1 You must take good care of the cottage and its contents and leave them in the same condition as they were in on your arrival. You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to your
non-compliance with this condition.
5.2 Only the number of people detailed on the booking confirmation form will be entitled to occupy the holiday flats unless by prior arrangement.
5.3 You will be able to have access to your cottage at 4.00pm on the first day of your rental period and you must vacate the property by 10.00am on the last day of your rental period.

6 Cancellation
6.1 If you have to cancel your cottage you must let us know in writing as soon as possible. On receipt of such notice we will use reasonable endeavours to re-let the cottage. If we are successful we will refund you your money (or part if we are only able to re-let the
cottage for part of your rental period) less £100.00 per week or part week for our administration costs. If we are not able to re-let the cottage, you will be liable to pay 100% of the total price.

7 Insurance
7.1 We recommend that you take out insurance to protect you against any losses.

8 Complaints
8.1 If you have any cause for complaint you shall bring this to the attention of the Carlton House representative to allow them an opportunity to achieve a satisfactory solution. In any event you should formally register your complaint at the time. On your
return from holiday you should write to us within 14 days of your return detailing your complaint. We cannot consider any complaints where you have not complied with the above conditions.

9 Rights of Entry
9.1 We reserve the right to enter into the cottage at reasonable times to inspect the cottage and/or carry out any necessary repairs or maintenance.

10 Law
10.1 The contract between you and us is subject to English law

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